Thank you for subscribing to or purchasing from BOBTV.ca. We value your business and want to ensure that your experience with us is satisfactory. Our refund policy outlines the conditions under which a refund might be issued.

Refund Conditions

  1. General Refund Eligibility: If you are not completely satisfied with your purchase, you may be eligible for a refund if you request it within 3 days of the transaction. To qualify for a refund, you must meet the following conditions:
    • The request for a refund must be made within 3 days of the original transaction date.
    • You must provide a valid reason for requesting a return and refund.
    • You must provide the order number or any other verification information as required by BOBTV.ca to confirm your transaction.
  2. Non-Refundable Circumstances: After the 3-day period, we do not offer refunds or credits for any purchases. This includes, but is not limited to:
    • Partially used services or subscriptions.
    • Change of mind or dissatisfaction not due to any fault on the part of BOBTV.ca.
    • Issues that are outside the control of BOBTV.ca, such as personal preference or unmet expectations not based on the service description.
  3. Subscription Services: For subscription-based services, it is important to note that you must cancel your subscription before the renewal date to avoid the next billing cycle. Refunds will not be issued for billing cycles where the cancellation was not made in time.

Process for Requesting a Refund

  1. Contact Us: To request a refund, please contact our customer service team at [Insert Contact Information]. Provide your order number, the email address used to make your purchase, and the reason for the refund request.
  2. Review: Our team will review your request to ensure it meets our refund policy conditions. This process may involve a dialogue with you to gather additional information about your experience or the nature of your request.
  3. Outcome: Once your request has been reviewed, we will inform you of the decision. If your refund request is approved, the amount will be credited to the original method of payment within a certain number of days, depending on your card issuer’s policies.

Modifications to the Refund Policy

BOBTV.ca reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review our refund policy periodically to stay informed of any changes.

Contact Information

If you have any questions or concerns about our refund policy, please do not hesitate to contact us